Latency and Intermittent Errors (Incident 5501)

ResolvedmajorUnverified reportSpecific component onlyFirst recorded update Jul 30, 2026, 07:53 PM · Resolved Jul 30, 2026, 09:02 PM

**RCA for eSign NA4 Document viewing and signing workflow failures** **Service Disruption from 2026-07-30 18:52 UTC to 2026-07-30 20:51 UTC** **Impact** Some eSign customers on the NA4 site may have experienced disruption to agreement workflows. During the impact window, users may have encountered failures completing envelopes. Depending on where a customer was in their workflow, they may also have seen blank PDFs, experienced failures when sending envelopes for signature, encountered errors when loading document pages, and/or received errors when attempting to add new users. As a...

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

NA4

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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