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CLM: Resolved Authentication/Access Issues in EU11 (Incident 5040)

ResolvedminorUnverified reportSpecific component onlyFirst recorded update Jun 5, 2026, 11:03 PM · Resolved Jun 5, 2026, 11:03 PM

An unexpected system dependency caused a temporary service disruption affecting a subset of accounts in the CLM EU11 environment between 21:09 UTC and 22:40 UTC on June 5, 2026. During this time, impacted users may have experienced authentication errors or issues accessing certain features. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-05 21:09 UTC until 2026-06-05 22:40 UTC

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

EU11

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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  • Watch the provider going forward. Follow DocuSign's status feed →

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