Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)

ResolvedminorUnverified reportMulti-region impactFirst recorded update Jun 29, 2026, 03:30 PM · Resolved Jun 29, 2026, 06:36 PM

**RCA for Docusign eSign & CLM Service Disruption on June 29, 2026** Between 2026-06-29 08:18 AM UTC and 2026-06-29 06:05 PM UTC, some eSignature customers may have experienced latency and intermittent errors when sending and signing envelopes. Some CLM customers may have experienced degraded performance when viewing, saving, or retrieving documents. Impact was initially limited but became more pronounced as transaction volumes increased during North America business hours. **Cause:** A staged network routing change was inadvertently applied, redirecting traffic to a secondary region....

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Affected services

NA1S2.USS1.USNA3NA2NA11NA21NA4

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

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