What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

SMS, Latin America

Updates (9)

Oct 15, 2026, 01:30 PM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil is operating normally.
SendGrid ↗
Oct 15, 2026, 11:23 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 10:39 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 08:36 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 07:36 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 07:31 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 06:12 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 04:17 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 03:09 AM
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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