What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with SendGrid now? Check the current status

Affected services

SMS, APAC

Updates (4)

Oct 20, 2026, 07:53 PM
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.
SendGrid ↗
Oct 20, 2026, 05:30 PM
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
SendGrid ↗
Oct 20, 2026, 04:29 PM
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗
Oct 20, 2026, 04:28 PM
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow SendGrid's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.