What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

PHONE NUMBERS

Updates (4)

Oct 21, 2026, 05:00 PM
Customer's Unable to Create New Requests for Hosting and Porting
We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.
SendGrid ↗
Oct 21, 2026, 04:30 PM
Customer's Unable to Create New Requests for Hosting and Porting
We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
SendGrid ↗
Oct 21, 2026, 03:35 PM
Customer's Unable to Create New Requests for Hosting and Porting
Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗
Oct 21, 2026, 03:07 PM
Customer's Unable to Create New Requests for Hosting and Porting
Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SendGrid ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow SendGrid's status feed →

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