What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

SMS, Latin America

Updates (3)

Oct 15, 2026, 04:38 PM
SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers
The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.
SendGrid ↗
Oct 15, 2026, 02:25 PM
SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers
Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗
Oct 15, 2026, 01:24 PM
SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers
Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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