What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with SendGrid now? Check the current statusAffected services
Updates (5)
- Oct 20, 2026, 06:58 PMIssue with Flex Agent Copilot Auto Wrap-up Notes
The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.
SendGrid ↗ - Oct 20, 2026, 06:28 PMIssue with Flex Agent Copilot Auto Wrap-up Notes
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
SendGrid ↗ - Oct 20, 2026, 05:57 PMIssue with Flex Agent Copilot Auto Wrap-up Notes
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
SendGrid ↗ - Oct 20, 2026, 05:50 PMIssue with Flex Agent Copilot Auto Wrap-up Notes
We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
SendGrid ↗ - Oct 20, 2026, 04:53 PMIssue with Flex Agent Copilot Auto Wrap-up Notes
Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SendGrid ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow SendGrid's status feed →
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