What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

SMS, Middle East & Africa

Updates (5)

Oct 21, 2026, 12:35 AM
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally.
SendGrid ↗
Oct 20, 2026, 10:32 PM
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
SendGrid ↗
Oct 20, 2026, 10:08 PM
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗
Oct 20, 2026, 09:04 PM
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗
Oct 20, 2026, 08:45 PM
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SendGrid ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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