What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Shopify now? Check the current statusAffected services
Checkout
Updates (3)
- Oct 23, 2019, 02:09 PMPayment processing failures for merchants using PayPal Express
This incident has been resolved.
Shopify ↗ - Oct 23, 2019, 02:04 PMPayment processing failures for merchants using PayPal Express
PayPal Express payments are now being processed correctly, we will be monitoring
Shopify ↗ - Oct 23, 2019, 01:48 PMPayment processing failures for merchants using PayPal Express
Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.
Shopify ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Shopify's status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.