What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Shopify now? Check the current statusAffected services
Third party services
Updates (2)
- Oct 25, 2019, 04:10 PMUPS shipping rates not available at checkout
This incident has been resolved.
Shopify ↗ - Oct 25, 2019, 02:54 PMUPS shipping rates not available at checkout
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.
Shopify ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Shopify's status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.