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Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality

ResolvedminorUnverified reportSpecific component onlyFirst recorded update Aug 3, 2026, 07:19 PM · Resolved Aug 3, 2026, 10:27 PM

Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

API & MobileStorefrontAdmin

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

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