GlobalOutageMap
← Live dashboard
Shopify logoShopify

Some POS transactions are not completing on iOS devices Actions

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Jun 24, 2025, 05:46 PM · Resolved Jun 24, 2025, 08:52 PM

Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

Shopify live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Shopify now? Check the current status

Affected services

Point of Sale

Updates (7)

  1. Jun 24, 2025, 08:52 PM
    Some POS transactions are not completing on iOS devices Actions

    Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

    Shopify ↗
  2. Jun 24, 2025, 08:19 PM
    Some POS transactions are not completing on iOS devices Actions

    A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

    Shopify ↗
  3. Jun 24, 2025, 07:02 PM
    Some POS transactions are not completing on iOS devices Actions

    We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

    Shopify ↗
  4. Jun 24, 2025, 06:23 PM
    Some POS transactions are not completing on iOS devices Actions

    The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

    Shopify ↗
  5. Jun 24, 2025, 06:12 PM
    Some POS transactions are not completing on iOS devices Actions

    We are continuing to monitor the results of the fix and are seeing recovery.

    Shopify ↗
  6. Jun 24, 2025, 05:55 PM
    Some POS transactions are not completing on iOS devices Actions

    We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

    Shopify ↗
  7. Jun 24, 2025, 05:46 PM
    Some POS transactions are not completing on iOS devices Actions

    Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

    Shopify ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.