← Live dashboard

Custom domain certificates are not being issued

ResolvedminorUnverified reportFirst recorded update Jul 9, 2026, 08:02 PM · Resolved Jul 9, 2026, 10:00 PM

Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Shopify live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Shopify now? Check the current status

Affected services

Storefront

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.