What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Shopify now? Check the current status

Affected services

StorefrontAdminPoint of SaleSupport

Updates (9)

Oct 25, 2022, 06:31 PM
Some merchants are encountering errors within their admin
This incident has been resolved.
Shopify ↗
Oct 25, 2022, 06:07 PM
Some merchants are encountering errors within their admin
Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
Shopify ↗
Oct 25, 2022, 05:43 PM
Some merchants are encountering errors within their admin
The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
Shopify ↗
Oct 25, 2022, 05:32 PM
Some merchants are encountering errors within their admin
We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
Shopify ↗
Oct 25, 2022, 04:40 PM
Some merchants are encountering errors within their admin
We are continuing to work on a solution and will provide another update shortly.
Shopify ↗
Oct 25, 2022, 04:16 PM
Some merchants are encountering errors within their admin
We’ve identified the problem and we’re working on a solution.
Shopify ↗
Oct 25, 2022, 04:15 PM
Some merchants are encountering errors within their admin
Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
Shopify ↗
Oct 25, 2022, 03:56 PM
Some merchants are encountering errors within their admin
We are continuing to investigate this issue.
Shopify ↗
Oct 25, 2022, 03:50 PM
Some merchants are encountering errors within their admin
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.
Shopify ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Shopify's status feed →

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