What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Shopify now? Check the current status

Affected services

StorefrontAdminCheckoutSupport

Updates (8)

Mar 13, 2023, 04:05 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
This incident has been resolved.
Shopify ↗
Mar 13, 2023, 03:56 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
Shopify ↗
Mar 13, 2023, 03:42 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
Shopify ↗
Mar 13, 2023, 03:36 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
Shopify ↗
Mar 13, 2023, 03:36 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
We are continuing to investigate this issue.
Shopify ↗
Mar 13, 2023, 03:35 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
Shopify ↗
Mar 13, 2023, 03:24 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
We are continuing to investigate this issue.
Shopify ↗
Mar 13, 2023, 03:24 PM
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
Shopify ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Shopify's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.