What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Third party services

Updates (2)

Nov 5, 2019, 09:32 PM
Some stores unable to purchase DHL Express shipping labels.
This incident has been resolved.
Shopify ↗
Nov 5, 2019, 07:29 PM
Some stores unable to purchase DHL Express shipping labels.
Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
Shopify ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Shopify's status feed →

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