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Shopify storefronts not accessible on some stores

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Nov 20, 2019, 06:40 PM · Resolved Nov 20, 2019, 06:45 PM

This incident has been resolved.

Shopify live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

StorefrontAdminCheckout

Updates (2)

  1. Nov 20, 2019, 06:45 PM
    Shopify storefronts not accessible on some stores

    This incident has been resolved.

    Shopify ↗
  2. Nov 20, 2019, 06:40 PM
    Shopify storefronts not accessible on some stores

    Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.

    Shopify ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

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