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Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments

ResolvedminorUnverified reportFirst recorded update Jun 10, 2026, 03:01 PM · Resolved Jun 10, 2026, 04:54 PM

Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

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Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

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