What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Shopify now? Check the current status

Affected services

AdminCheckout

Updates (4)

Oct 21, 2019, 07:42 PM
SMS messages for order confirmations not received or delayed
This incident has been resolved.
Shopify ↗
Oct 21, 2019, 07:28 PM
SMS messages for order confirmations not received or delayed
The issue has been identified and a fix is being implemented.
Shopify ↗
Oct 21, 2019, 07:19 PM
SMS messages for order confirmations not received or delayed
We are continuing to investigate this issue.
Shopify ↗
Oct 21, 2019, 07:19 PM
SMS messages for order confirmations not received or delayed
We are currently investigating this issue.
Shopify ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Shopify's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.