What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Shopify now? Check the current status

Affected services

Third party services

Updates (5)

Oct 25, 2019, 02:53 PM
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
This incident has been resolved.
Shopify ↗
Oct 24, 2019, 01:14 PM
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
Some customers using the TIM internet service provider are also affected.
Shopify ↗
Oct 22, 2019, 03:42 PM
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
Shopify ↗
Oct 21, 2019, 08:36 PM
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
We are continuing to investigate this issue.
Shopify ↗
Oct 21, 2019, 07:18 PM
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
We are currently investigating this issue.
Shopify ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Shopify's status feed →

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