What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Twilio now? Check the current statusAffected services
Updates (3)
- Oct 24, 2026, 10:54 PMAzure Marketplace SendGrid Customers Experiencing Account Management Issues
SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.
Twilio ↗ - Oct 24, 2026, 10:24 PMAzure Marketplace SendGrid Customers Experiencing Account Management Issues
Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
Twilio ↗ - Oct 24, 2026, 10:04 PMAzure Marketplace SendGrid Customers Experiencing Account Management Issues
Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.
Twilio ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Twilio's status feed →
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