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Gateway API (Lookup API) Failure Increase on Verizon in United States

ActiveminorOfficial source confirmedSpecific component onlySource start Oct 29, 2026, 06:34 AM

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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Affected services

Lookup SIM SwapLegacy Identity MatchAndAttributes

Updates (2)

  1. Oct 29, 2026, 07:40 AM
    Gateway API (Lookup API) Failure Increase on Verizon in United States

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    Twilio ↗
  2. Oct 29, 2026, 06:34 AM
    Gateway API (Lookup API) Failure Increase on Verizon in United States

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Twilio ↗

What to do right now

  • Check the provider's own status page. Open Twilio's official status page ↗
  • Don't restart everything. If the outage is upstream (cloud provider, CDN, auth provider), redeploying your own service usually won't help and may make recovery slower.
  • Communicate early. Even a one-line update to your users referencing the upstream incident reduces support load dramatically.
  • Watch this page. We post each new vendor update and source as it lands. Bookmark or share the URL with your team.

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