What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Flex Agent Copilot

Updates (2)

Oct 29, 2026, 05:20 AM
Flex Agent Copilot Note Generation Issues
This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3
Twilio ↗
Oct 29, 2026, 03:50 AM
Flex Agent Copilot Note Generation Issues
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
Twilio ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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