What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Twilio now? Check the current status

Affected services

SMS

Updates (4)

Oct 29, 2026, 12:35 AM
Link Shortening Redirect Errors on Branded Domains
Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.
Twilio ↗
Oct 29, 2026, 12:07 AM
Link Shortening Redirect Errors on Branded Domains
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Twilio ↗
Oct 28, 2026, 11:45 PM
Link Shortening Redirect Errors on Branded Domains
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.
Twilio ↗
Oct 28, 2026, 11:44 PM
Link Shortening Redirect Errors on Branded Domains
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.
Twilio ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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