What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Twilio now? Check the current status

Affected services

SMS, Latin America

Updates (10)

Oct 26, 2026, 11:09 AM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.
Twilio ↗
Oct 26, 2026, 10:05 AM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio ↗
Oct 26, 2026, 08:41 AM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio ↗
Oct 26, 2026, 07:41 AM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗
Oct 26, 2026, 04:53 AM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Twilio ↗
Oct 25, 2026, 08:46 PM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Twilio ↗
Oct 25, 2026, 04:46 PM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio ↗
Oct 25, 2026, 02:45 PM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio ↗
Oct 25, 2026, 01:45 PM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗
Oct 25, 2026, 12:47 PM
SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Twilio's status feed →

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