What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Twilio now? Check the current statusAffected services
Updates (3)
- Oct 26, 2026, 05:40 PMWhatsApp Sandbox Sending Configuration Issues
We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.
Twilio ↗ - Oct 26, 2026, 05:37 PMWhatsApp Sandbox Sending Configuration Issues
Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio ↗ - Oct 26, 2026, 03:00 PMWhatsApp Sandbox Sending Configuration Issues
Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Twilio's status feed →
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