What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Twilio now? Check the current status

Affected services

Verify Silent Network Auth

Updates (5)

Oct 20, 2026, 08:45 AM
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.
Twilio ↗
Oct 20, 2026, 08:45 AM
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio ↗
Oct 20, 2026, 06:44 AM
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio ↗
Oct 20, 2026, 05:39 AM
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗
Oct 20, 2026, 05:28 AM
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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