What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Twilio now? Check the current status

Affected services

MMS Toll-Free, North AmericaMMS Long Code, North America

Updates (6)

Oct 19, 2026, 10:59 PM
MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.
Twilio ↗
Oct 19, 2026, 08:52 PM
MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio ↗
Oct 19, 2026, 08:37 PM
MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio ↗
Oct 19, 2026, 07:37 PM
MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗
Oct 19, 2026, 07:35 PM
MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗
Oct 19, 2026, 07:35 PM
MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Twilio's status feed →

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