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API Errors Affecting Multiple Services

ResolvedminorOfficial source confirmedMulti-region impactStarted Sep 21, 2026, 02:45 PM · Resolved Sep 21, 2026, 03:09 PM

Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC

Twilio live status →

Affected services

StudioGroup RoomsVerifyConversationsSyncPHONE NUMBERSFlex RoutingSMSMessaging ServicesMMS

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Twilio's status feed →

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