What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Westhost now? Check the current statusUpdates (2)
- Sep 23, 2026, 09:09 AMIssues with Order Payments and Processing
The issue affecting a third-party payment provider has now been resolved. Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal. We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.
Westhost ↗ - Sep 23, 2026, 08:32 AMIssues with Order Payments and Processing
We are aware of an issue currently affecting a third-party payment provider. As a result, some customers may experience failures when placing orders, and there may be delays in the processing of successfully submitted orders. We are actively monitoring the situation and working closely with the provider to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
Westhost ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Westhost's status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.