Outage activity
Is anything down in Hong Kong?
No open incident with an official update naming Hong Kong or a service for Hong Kong right now. That does not confirm every service works there.
Services for Hong Kong
Services offered specifically in Hong Kong. Status comes from each service's own sources; a service without an automatic official check shows as unknown.
Cloud datacenter regions in Hong Kong
Each provider runs its own region. An incident in one does not establish a problem in another.
Recent incidents and recoveries
- Missing Orders API webhook calls
Service for this country
- Issue with webhook payload for tabletless orders
Service for this country
- False positive error messages on Deliveroo tablets
Service for this country
- Orders API maintenance
Service for this country
About outage monitoring in Hong Kong
This page groups tracked service updates that mention this country or a datacenter region there. A country mention does not by itself confirm local impact or monitoring of every service used there. Check the linked provider update for the affected product, region and users.
What we monitor
GlobalOutageMap aggregates updates from connected official service status sources. This page groups updates that mention this country or a datacenter region there. That does not establish comprehensive local ISP coverage, affected resident counts or countrywide service health.
Services mentioned in tracked updates
Service and country mentions provide context. Check the linked official incident update for the affected product, region and users. News and visitor reports are not official status confirmation.
When to check this page
Users in Hong Kong should consult this page if they encounter widespread digital service issues. This includes situations where a specific application or website appears non-functional across multiple devices, or when several unrelated applications or services fail simultaneously. If online payments are consistently declined without explanation, or if login attempts result in continuous loops, these could signal an underlying infrastructure problem. While this page provides aggregated insights, it is always recommended to also check the individual service provider's official status page for the most direct and current information regarding their specific platform.
Other countries in Asia
FAQ - Hong Kong outages
Is the internet down in Hong Kong?
The term 'internet down' can refer to many things, from local connection issues to major international cable breaks. This page helps differentiate. If you observe outages across multiple, unrelated services, it suggests a broader issue possibly affecting a major internet service provider or a cloud region serving Hong Kong. If only one or two specific services are affected while others work normally, the issue is more likely with those specific service providers. GlobalOutageMap aggregates signals to indicate widespread network problems versus isolated service disruptions.
Which cloud regions serve Hong Kong?
Major hyperscale cloud providers often have data centers or specific regions either within Hong Kong or in geographically proximate areas that serve the Hong Kong market. For instance, Amazon Web Services (AWS) often has a dedicated Hong Kong region, and Microsoft Azure and Google Cloud typically operate regions in nearby locations that provide low-latency services to Hong Kong users. These regions host countless applications and services, making their operational status critical for digital services within the city.
Why do apps go down even when my connection works?
Even if your local internet connection is functional, applications can fail due to problems further up the chain of digital infrastructure. Apps often rely on shared cloud hosting platforms (like AWS, Azure, GCP) or specific SaaS providers. An outage at one of these central services, even if geographically distant, can render applications inaccessible or non-functional for users in Hong Kong. Your internet connection might be fine, but the servers the app communicates with are experiencing issues or are unreachable.
How quickly is this page updated?
GlobalOutageMap employs a continuous ingestion pipeline that monitors official status pages from numerous providers, major technology news feeds, and validated community reports in real-time. This allows for rapid detection and aggregation of outage signals. While the system aims for near-instantaneous updates, there can be a brief delay as information is processed, cross-referenced, and presented. It is important to note that this platform is a signal-aggregation service and not an official source for any specific provider's status.
What should I do during an outage in Hong Kong?
During a widespread outage, monitoring this page can provide context. It is generally advisable to avoid taking actions that might exacerbate the problem, such as continuously refreshing applications or attempting system restarts without clear guidance. Check the specific service provider's official status page for their latest updates and estimated resolution times. Do not immediately redeploy critical services if you manage them, as the underlying infrastructure issue might not be resolved. Patience is often the best course of action while providers work to restore service.